Refund policy

Updated: 8/20/26

Refund policy

Returns and Refunds

We have a 60 night guarantee, which means you have 60 nights after
receiving your item to request a refund or replacement.

Due to the nature of our fulfillment process, we do not require
items to be physically returned. Simply contact us at
velluralivingco@gmail.com with your order number and a description
of the issue, and we will work to make it right. No return shipping
required.

**This simplified process applies to orders of five items or fewer.
For larger orders, we may request the item be returned or ask for
photo documentation before a refund is issued.**

Damages and Issues

Please inspect your order upon reception and contact us immediately
if the item is defective, damaged, or incorrect. Photos of the issue
are helpful and may be requested. We will evaluate each case and
resolve it as quickly as possible.

Exceptions and Non Returnable Items

Certain items are not eligible for refunds, including custom or
personalized products. Please get in touch if you have questions
about your specific item.

Exchanges

If you would like a different item, we recommend contacting us to
resolve your original order first, then placing a new purchase for
the item you want.

Refunds

Once your case has been reviewed and approved, refunds will be
issued to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company
to process and post the refund.

If more than 15 business days have passed since your refund was
approved, please contact us at velluralivingco@gmail.com.